Privacy Policy

At Queen of Diamonds, we value your trust.

We are committed to handling your personal information with the highest level of care, transparency, and respect.
This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase.

 

1. Who We Are

Queen of Diamonds operates as QOD Fine Jewellery Ltd, a UK-registered company. We act as the data controller for the personal information you provide to us.

​

2. Information We Collect

We collect only the information necessary to fulfil your order, enhance your shopping experience, and operate our website effectively. This may include:

• Personal details: name, email address, billing and delivery address

• Order information: products purchased, payment confirmations

• Payment details: securely processed via trusted third-party providers (we do not store your card information)

• Technical data: IP address, device information, browsing behaviour

• Communications: messages sent to us via email, contact forms, or social platforms

 

3. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Send confirmations, tracking updates, and customer service responses

• Improve our website and browsing experience

• Detect fraud and protect website security

• Comply with legal or regulatory obligations

We never sell your data.
We only share information with reputable service providers essential to running our business (such as payment processors, shipping carriers, and website hosts).

 

4. How We Protect Your Data

Your privacy and security are central to our brand values.
We use secure servers, encrypted payment systems, password-protected accounts, and industry-standard security measures to protect your information. We retain your data only for as long as necessary for the purposes outlined in this policy.

 

5. Your Rights

Under UK GDPR, you have the right to:

• Access the information we hold about you

• Request corrections to inaccurate data

• Ask for your data to be deleted (“right to be forgotten”)

• Request restriction of processing

• Object to certain types of processing

• Request a copy of your data in a portable format

To exercise any of these rights, pleas contact us.

​

6. Cookies & Website Analytics

Our website uses cookies and tracking tools to enhance your browsing experience.
These help us understand visitor behaviour, improve website performance, and personalise content.

You can adjust your cookie preferences at any time through your browser settings.

 

7. Third-Party Services

We work with trusted providers such as:

• Wix (website host)

• Royal Mail (shipping)

• Payment gateways (e.g., PayPal or Stripe)

• Analytics tools (e.g., Google Analytics)

These partners are required to protect your data and use it only for the services they provide to us.

 

8. Marketing Communications

We may occasionally send you updates, new collection announcements, or exclusive offers — but only if you have opted in. You can unsubscribe at any time with a single click.

 

9. Legal Compliance

We may disclose information if required to do so by law, regulation, or court order, or to prevent fraud or misuse of our website.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The most current version will always be available on this page.

​

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please get in touch.

​

Your trust means everything to us.
Thank you for choosing Queen of Diamonds.

​